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SERVICE
DESK TRANSFORMATION
Your Service Delivery Team are a unique IT consultancy providing Service Delivery expertise as products.
We offer cost-effective solutions to transform your Service Delivery function, whilst fostering a culture of continuous improvement within your existing teams.
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Our goal is to help businesses achieve sustainable change by leveraging their internal capabilities. We handle the heavy lifting, allowing you to focus on your day job.
We are committed to being your trusted partner, guiding and empowering your teams every step of the way. Our focus is always on transparency & collaboration setting us apart from our competitors and enabling long-lasting success for our clients and ourselves.
Grow Your Vision
We work closely with our clients to create customised solutions that are pragmatic, easy to implement, and sustainable for the future.
Our ethos is to deliver tangible results that are both beneficial to your customers and your operations team. Our products enable your teams to implement achievable, positive improvements to service operations in addition to providing guidance and support to continue the good work, long after we leave.
Every client has their own unique set of challenges, we work to ensure business needs are translated into success stories for IT. Reach out today to see how we can help.
Products
Combining years of industry experience we have developed a suite of 3 product based services to support our clients service needs (Vision, Mobilise, Operate).
By taking our day job and carving it up into product based services, we are able to offer our clients transparency and the feedom to choose what we focus our attention on.
With our bespoke Milestone Delivery Model, we ensure your business gets the best return on investment with every engagement.
Vision....
Mobilise...
Operate
Vision
The average pencil can write approximately 45000 words or draw a line 35 miles long!
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Just like the humble pencil our service design products are durable, versatile and tailored to meet the unique requirements of our clients. Whether you are launching a new service or you are seeking a fresh revamp, our team of expert Service designers are here to bring that vision to life. From conception through to execution we provide user-centric solutions.
So let us sharpen our pencils and collaborate with you to design a service that delivers value to your business.
Mobilise
"Alone we can do so so little; together we can do so much'
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Our Service improvement products focus on 3 essential ingredients; People, Process & Tools . While traditionally equal emphasis is applied to all 3 aspects, As service improvement experts we place special emphasis on the "People" component.
Operate
"Happy Operations, Improved Business Relations"
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Our suite of products focus on enhancing and optimising service operations and strengthening your business relationships in the process. Through our tailored products we aim to streamline processes, boost effitiancy in teams and elevate your customer satisfaction
Milestone Delivery
Segregating the development & delivery process into milestone delivery phases we are offering our clients complete transparancy, without any nasty surprises. We make it easier for you to track progress, measure success and allow flexibility for timely course corrections, if necessary..
ZEINIZ VIRANI, CEO BOARD ADVISOR (L&Q Group)
" Your Service Delivery Team quickly acclimated and started adding value by making pragmatic service improvement plans that helped re-build relationships with business units across the group that had lost confidence in IT under previous leadership. It's great when you land a professional who can hit the ground running."
Fabiano Del Gaudio, Head of IT Architecture & Compliance (Alliance Healthcare UK)
"Our SLA's were restored within a month and continued to be met on an ongoing basis; in addition, they established the right governance between the IT support teams improving Ticket management, Resolution and customer satisfaction levels were improved"
GARY MORGAN, COMPLIANCE AND GDPR SPECIALIST (NATWEST TYL)
"They really brought the teams together and understood the elements of each of the different business areas.
They had a collaborative approach to delivery, working across multiple teams which is challenging however, they did this with ease."
Paula Berry, ICT Services Team Manager (Epping Forest District Council)
"They made improvements that were immediately recognisable. They were great in their communication with the teams.
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The Service Maturity Modelling has really helped our organisation to clearly define our strategy for the next 3 years. It was remarkable how much the changes they suggested had uplifted our capabilities in such a short period of time. Thank you."